The Voyager Case

Before you submit a return, we would love the opportunity to resolve any issues you are experiencing. If you do end up deciding that the product you ordered is not right for you, please be aware that you may be required to pay a restocking fee.

Returns will only be accepted for items that are unopened, unused, and in the original box packaging or still have the sticker seal where applicable. Any shipping cost paid by the customer during checkout is non-refundable. Any products that have been opened and used are not eligible for a refund or exchange. The customer is responsible to inform PAUME of a return request within 7 calendar days of delivery as stated on the tracking number or it will not be eligible for a return. Items purchased with a discount of 20% or more are not eligible for refund and are final sale.

Please note that the customer will be required to arrange and pay for the cost of the return shipping label.

If you discard the products or the product packaging, and are unable to provide documentation of the item(s), we will not be able to honour a refund/replacement. 

Products purchased through third party retailers must be claimed directly to them. We are unable to process claims of damaged products that haven’t been ordered directly through mypaume.ca. 

How to Process a Return:
Ensure your request is within 7 calendar days of delivery as stated on the tracking number.
Email info@mypaume.com with the subject line: Refund Request: [order number] with the following information: (no claims will be processed unless this documentation is submitted)
Picture or video of the products in their original packaging or of the seals where applicable.
Picture of the shipping box the products were delivered in.
Picture of the original shipping label on the shipping box.
What products you wish to return.

We will get back to you within 48 hours from your initial request. If your request is approved we will provide you with our warehouse address to ship the product back to and you must provide a tracking number.

Once the product is received at our warehouse, please allow for 2-4 business days for our warehouse team to process your return. Our warehouse team will conduct a quality check, to ensure the products are unused.

If our team confirms the products are in sellable condition we will process a refund for the products that are approved by our team.

Paume